Terms and Conditions

A booking or reservation is only confirmed once you have received a “Reservation Confirmation” with the reservation number via email.

PAYMENTS/ DEPOSITS:

A minimum of 20% deposit of the total fee is required for all standard bookings. The full amount is required in advance for all special events and all bookings made within 21 days of the event. The remaining balance is due and payable 21 days prior to the date of the event. All VISA/MasterCard credit card transactions incur an additional 3% surcharge. American Express incurs an additional 3.5% surcharge. Credit card details are required for all reservations and held as security against waiting time, cancellations, no-shows and vehicle damage. Accounts are 30 days and are payable within 7 days of receipt.

CANCELLATION POLICY:

All cancellations must be made IN WRITING (email or letter only), and a reservation number must be quoted. The total confirmed fee is strictly non-refundable if the reservation is cancelled within seven days of the reservation date. All deposits (20% of the full fare) are strictly non-refundable for normal reservations cancelled before seven days of the reservation date. A cancellation fee of 50% is charged for all special events, concerts, sporting events and wedding reservations cancelled before seven days of the reservation date.

RESERVATION MODIFICATIONS:

Once confirmed, the reservation fee will not change unless you change the details. Should you have a need to modify transport times, routes or dates – please advise prior to the event and where possible we will accommodate your requirements, however, we cannot guarantee to be able to do so.

ADDITIONAL STOPS:

Please contact our bookings department to inform us with notice of any additional stops. Additional stops will incur additional charges subject to the time and distance involved.

NO SHOW:

Our fee is strictly non-refundable if the passenger does not show the nominated time and place.

WAITING TIME:

We will always endeavour to accommodate our clients who require excess time with our vehicles. Where possible, the vehicle will be made available for as long as possible after the specified period of your reservation. Waiting / over time will be charged in 15-minute increments as per our standard fees.

LOST/DAMAGED PROPERTY:

Please check for personal belongings thoroughly before exiting the vehicle. If items are left inside the vehicle, you are welcome to collect them from our depot. If the vehicle is required to return with the item, a fee will be calculated and charged based on the particular vehicle’s hourly rate. We will not be held responsible for any loss or damage to any personal belongings.

UNFORESEEN CIRCUMSTANCES:

We will make every effort to get you to your destination safely, comfortably and on time. However, occasionally, allowances must be made for unforeseen circumstances such as traffic, road weather conditions, illness, vehicle breakdown etc. We cannot assume responsibility for circumstances beyond our control. Our company reserves the right to substitute vehicles of a similar category where necessary. Should there be a vehicle breakdown or mishap rendering the reserved vehicle out of commission, we reserve the right to substitute a vehicle/vehicle. We will make every effort to supply an alternative vehicle. Should we be unable to provide an alternative vehicle, a pro-rata refund will be made.

CHILD SEATS:

All children under seven years of age must be secured in a child restraint or booster seat when travelling in a vehicle. Please notify us immediately if a child seat is required.

LIMITS OF LIABILITIES:

In all cases, Sunshine Coast Chauffeur owners, operators and chauffeurs/drivers’ maximum liability shall be limited to a full refund of monies paid pertaining only to the trip in question. In every case, Sunshine Coast Chauffeur will not be liable, whether in tort, in contract or otherwise for any accident, delay, injury, irregularity, loss or damage to persons or property of any kind whatsoever and howsoever arising (included but not limited to any negligence or breach of contract by Sunshine Coast Chauffeur) caused or included during, or in relation to the carriage of any passenger or provisions of services. All care will be taken by us, but no liability will be assumed. No claim for Liquidated Damages, Consequential Loss, or any other shall be admissible. The above provision shall be read subject to any implied terms, conditions or warranties imposed by the Trade Practices Act 1974 or any other Commonwealth or State legislation in so far as such may be applicable and prevent either expressly or implied exclusion or modification of any such term, condition or warranty.

VEHICLE DAMAGE & BAD BEHAVIOUR:

If you or any person or part of your party damage or soil our vehicle, interior or exterior, including all fittings and fixtures, you will be liable for all costs incurred to rectify said damage. If you are any person or part of your party behave in a manner deemed unsafe, crass or damaging to any part of your party is considered intoxicated, before, after or whilst en route, we reserve the right to terminate your reservation and evict you from the vehicle. No refund will apply. Seat belts must be worn at all times. It is prohibited & illegal to stand outside sunroofs. Vehicles cannot be loaded beyond seating capacity.

SMOKING:

Smoking is strictly prohibited in our vehicles.

ALCOHOL & ILLEGAL SUBSTANCES / MATERIALS:

Alcoholic beverages may only be consumed on the route by persons over the age of 18 and where full responsibility is assumed by the passenger/s. We will not be held responsible nor liable for you or any part of your party consuming alcohol nor the consequences that may ensue. All alcohol consumption is your responsibility and at your own risk and you alone shall assume full liability. All illegal materials and substances are strictly prohibited from our vehicles.

SUBCONTRACTORS:

During peak times, we may use the services of other companies within the industry. Although other companies will remain under our supervision, they will be governed by their own operational guidelines & operate at all times under their own insurance policies.

These terms and conditions are current & subject to change without notice. Terms and conditions are available within each reservation confirmation, on our website www.sunshinecoastchauffeur.com and must be read before making a booking.